Better Ways of Working
Better ways of working
Material for improving workflows, handoffs, decisions, documentation, and team clarity, with or without AI. Read the guides to understand a practice, then run a workshop to apply it to real work.
Read: guides
Process Flow Basics
Map work clearly so people can see the steps, decisions, handoffs, exceptions, and pain points in a process.
Better Documentation
Write documentation that helps people do the work instead of only describing the work.
Outcome Over Output
Shift from "build this" to "what problem are we solving, for whom, and how will we know it worked?"
Powerful Questions
A practical set of questions for business analysis, stakeholder alignment, discovery, problem framing, and decision-making.
Stakeholder Alignment Canvas
Map stakeholders, expectations, concerns, decision rights, dependencies, and communication needs before work begins.
Workflow Ownership
Clarify who owns a process, who supports it, who approves changes, and who is responsible when something breaks.
Feedback Loops
Design simple feedback loops so teams can learn from users, errors, delays, escalations, and operational signals.
Handoff Quality
Improve handoffs between teams by defining what must be complete, clear, validated, and traceable before work moves forward.
Prioritization Without Chaos
Use simple criteria to compare requests, reduce noise, explain tradeoffs, and make prioritization more transparent.
Adoption After Launch
Plan what happens after a process, tool, or change goes live: support, training, measurement, feedback, and continuous improvement.
Practice: workshops
AI Use Case Workshop
Map a real problem, decide if AI is actually useful, define the expected value, risks, data needs, and human review points.
Prompting for Real Work
Practice turning vague requests into clear prompts with context, constraints, examples, expected output, and review criteria.
Workflow Friction Finder
Analyze a real workflow to find bottlenecks, unclear handoffs, repeated decisions, delays, and automation opportunities.
From Documentation to Process Flow
Turn messy documentation into a clear step-by-step process flow that teams can understand, validate, and improve.
Decision Clarity Workshop
Clarify who decides, what information is needed, what options exist, what risks matter, and when a decision must be made.
AI-Assisted Meeting Prep
Use AI to prepare for meetings by summarizing context, identifying open questions, drafting agendas, and surfacing risks.
Change Readiness Workshop
Prepare a team for a new tool, process, or workflow by mapping what needs to be documented, trained, supported, and measured.
Experiment Design Workshop
Turn an idea into a small experiment with a hypothesis, success signal, timeline, risk, and next step.